| FAQ
| | Attendant Console - Telephone component for handling incoming calls | |
An attendant console is a telephone station that is generally part of a private branch exchange (PBX) or other private telephone system. An attendant console generally is a regular PBX telephone station with one or more additional modules each bearing numerous buttons that can be programmed to be associated with particular line appearances in the private telephone system.
The attendant console provides control for many call management features and answers and routes incoming calls.
It might be used to place the caller in a queue to connect to the called party when the called party's line goes on-hook. Increasingly, the attendant function of a phone system is handled by an auto-attendant.
The attendant console may also be sent other calls that the PBX may not otherwise know how to handle, such as direct inward dialed calls that are not associated with a valid extension. The attendant console typically has no restrictions about the types of calls that may be made from it so the attendant may complete calls for restricted extensions. This is typically the case where a phone is placed in a public location, such as a lobby, but is set up so that it cannot dial long distance or international calls. A caller using the public phone would need to dial the attendant and the attendant could complete the call for them.
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ANDTEK Communications Applications Solutions
As Cisco Technology Development Partner, ANDTEK specializes in delivering applications enabling you to fully leverage your unified communications network. ANDTEK unified communications applications offer you a wide range of powerful and effective network applications for IP phone and client software for various operating systems, like Windows (including Vista), Mac OS X and Linux.
Applications for voice recording, zone paging, manager/assistant services, presence, directory integration (e.g. LDAP, SQL, ASCII,...), conferencing, security and CTI are available on a centrally managed AND Phone Application Server (APAS) platform.
Key considerations:
Some key considerations when implemention additional services in your unified communications network:
- Scalability: make sure that applications will work even with your future growth in mind
- Support: make sure that you get fast support before you need it
- Administration: complex systems need simple administration front-ends
- Cost: make sure that the complete solution is cost effective - don't forget installation, maintenance, updates, ...
If you have any questions feel free to contact us and we will discuss your requirements in detail.
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